Ubiquity’s Commitment
We understand that keeping your information secure is important, so we use multiple layers of security to protect your information including:
- Annual third-party penetration testing on our network, systems, and processes
- Risk assessment of each third-party utilized
- Employee background checks and annual security training
- Around the clock security monitoring of our operations
- Semi-annual employee access review
- Two-factor authentication for account validation
- Advanced Encryption Standard (AES) with 128 bits of encryption and above, to keep our client data safe and secure every day
Ubiquity’s Assurance
Ubiquity will reimburse 100% of your retirement account losses incurred by unauthorized activity at no fault of your own exclusions apply.
Your Commitment When Using our Services
- Use strong passwords and log in frequently (at least once every 90 days)
- Keep your personal Ubiquity account information and/or user credentials secure and private
- Keep your personal email account information and/or user credentials secure and private
- Establish two-factor authentication in your Ubiquity account using a secure and private phone number that you use regularly
- Agree to comply fully during any necessary investigation, which may include filing a police report and/or completing a notarized affidavit.
- Notify us with an email to support@myubiquity.com or call 1-855-401-4357 if you have any reason to believe that the security of the account has been compromised.
Exclusions
The following exclusions apply to Ubiquity’s Assurance:
- You fail to follow your commitments listed within this policy
- Transactions that were authorized by you, a family member, or other known parties with your permission to access your account credentials, including employers, financial advisors or authorized third parties
- If you do not notify Ubiquity within 60 days of suspicious activity
- Check(s) that were distributed and mailed to your address on record, or to another address at your request, that was fraudulently cashed by someone else
- Fraudulent activity, malware, or breach of security by the plan sponsor, financial professional, or non-Ubiquity third-party administrator (TPA)
- Unauthorized transactions that result from a compromise of your systems or the security of your employer or your employer’s service providers’ systems
For online security tips, visit the Department of Labor’s (DOL) Online Security Tips.
